At Suncity Packers and Movers, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, phone number, email address, and physical address
Service Details: Type of relocation, pickup and delivery addresses, date of move
Vehicle Information: For transport services (car/bike), registration and model details
Payment Information: Billing address, payment mode (we do not store card details)
Communication Records: Emails, chat messages, and phone call logs for customer support
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide packing, moving, storage, and transport services
To contact you for service updates, confirmations, or customer support
To process payments and generate invoices
To improve our services, website functionality, and customer experience
To comply with legal and regulatory requirements
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your data only with:
Our trusted partners and service providers, such as transport vendors or insurance companies, only to the extent required for service delivery
Government or legal authorities, if required by law or for fraud prevention
Internal teams, solely for operational or customer support purposes
4. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. These include:
Secure servers and firewalls
Data encryption during transactions
Limited access to data by authorized personnel only
5. Cookies and Tracking Technologies
Our website may use cookies to improve your browsing experience. Cookies help us understand site traffic, remember user preferences, and deliver relevant content. You can choose to disable cookies in your browser settings.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Contact us to raise any privacy concerns
To exercise these rights, please email us at: privacy@suncitypackers.com
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing your information.
8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. The updated version will be posted on this page with the revised date.